Domain/Web Services Q&A:

Question:

When I send mail using http://webmail.valley.net, the replies to my message are being sent to an e-mail address at @northridge.valley.net, rather than to an e-mail address to my domain name?

Answer:

This problem occurs on http://webmail.valley.net when the "E-mail Address" and "Reply To" address fields are not filled in. Because the "E-mail Address" and "Reply To" fields are not filled in, the server defaults the reply-to address to whatever the username is, @northridge.valley.net (i.e. username@northridge.valley.net), rather than the username at the domain name (i.e. username@userdomain.com).

To correct the problem, the "E-mail Address" and "Reply To" fields must be filled in. The following are instructions on setting these fields on http://webmail.valley.net:

  1. Log on to http://webmail.valley.net with your POP mail user account and password.
  2. Once logged in, click on the "Options" hyperlink to open the Options web page.
  3. Once the Options web page has loaded, click on the "Personal Information" hyperlink to open the Options - Personal Information web page.
  4. Once the Options - Personal Information web page has loaded, there are three fields, "Full Name", "E-mail Address" and "Reply To", which need to be filled in.
  5. In the "Full Name" field, enter the name to be displayed (such as a person's name or business) when a sent e-mail is received by the receiver (i.e. John Smith).
  6. In the "E-mail Address" field, enter the domain e-mail address for the account (i.e. jsmith@smith-inc.com).
  7. In the "Reply To" field, enter the domain e-mail address for the account (i.e. jsmith@smith-inc.com).
  8. Finally, click on the "Submit button" to confirm and update the changes.

Now when a receiver replies to a sent e-mail, it will go to the correct e-mail address.